Terms & Conditions
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Last Updated: 15 April 2025
1. Introduction
- Welcome to The Amelia Collection we are , a UK-based online retailer of dry foods and snacks drinks sourced globally. These Terms and Conditions govern your use of our website www.theameliacollection.co.uk and purchases made through it.
- By using our website or placing an order, you agree to these terms. If you disagree, please do not proceed.
2. Ordering and Purchases
- Eligibility: You must be 18 or older to order.
- Order Confirmation: Orders are subject to our acceptance. We may refuse or cancel orders due to stock issues, pricing errors, or suspected fraud, with notice provided.
- Product Details: We aim for accurate descriptions, images, and nutritional information. As our products are sourced globally, minor variations may occur. Contact us for clarification.
- Allergen Notice: Products may contain or be processed near allergens (e.g., nuts, gluten). Check product labels before consumption. We are not liable for allergic reactions unless caused by our error.
3. Pricing and Payments
- Pricing: Prices are in GBP (£) and include VAT where applicable. Prices may change without notice.
- Payment: We accept e.g., Visa, MasterCard, PayPal, Google Pay, Apple Pay. Payment is due at checkout. All transactions are processed securely.
- Import Costs: Prices exclude customs duties or taxes imposed by your country (if outside the UK). You are responsible for these fees.
4. Shipping and Delivery
- Shipping: We ship to only the UK. Shipping costs and estimated delivery times are shown at checkout.
- International Shipping: Orders outside the UK may face customs delays or restrictions. We are not liable for delays beyond our control (e.g., customs processing).
- Delivery Risks: Risk of loss transfers to you upon delivery or when the product is handed to the carrier.
5. Returns and Refunds
- UK Consumer Rights: Per UK law, you have 14 days to cancel most online orders, but perishable goods like food are exempt. We accept returns only for damaged, defective, or incorrect items.
- Return Process: Contact us at Support@theameliacollection.co.uk within 7 days of delivery with your order number and issue details (e.g., photos). Return unopened products in original packaging.
- Refunds: Approved refunds are processed within 14 days to your original payment method. Non-faulty returns are not accepted due to food safety.
6. Food Safety and Imported Goods
- Compliance: All products comply with UK food safety and import regulations at the time of sale. Follow storage instructions to maintain quality.
- Global Sourcing: As we import from various countries, packaging or ingredients may differ slightly from descriptions. Contact us with concerns.
- Liability: We are not liable for misuse, improper storage, or consumption-related issues unless caused by our negligence.
7. Website Use
- Content: All website content (e.g., images, logos) is owned by The Amelia Collection. Unauthorised use is prohibited and Legal action will be taken.
- Accuracy: We strive for accurate website information but are not liable for errors or omissions.
8. Privacy
- We process your data per our Privacy Policy, compliant with UK GDPR. Review it to understand data collection and use.
9. Limitation of Liability
- To the extent permitted by UK law, we are not liable for indirect or consequential damages arising from your use of our website or products.
- Our liability is limited to the purchase price of the product in question.
10. Governing Law and Disputes
- These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of London.
- UK customers may use the Online Dispute Resolution platform:
11. Changes to Terms
- We may update these terms, with changes posted here and effective upon posting. Continued use implies acceptance.
12. Contact Us
- Reach us at:
- Email: Support@theameliacollection.co.uk
- Phone: 07368393145
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